Legal
Refund and cancellation policy
CapSight sells packs of credits that an organisation uses to produce reports. This page says how cancellation and refunds work.
What you buy
A purchase is a pack of credits, paid for once through a payment processor. There is no subscription that renews by itself.
Cancelling a purchase
Cancelling before any credit is used stops the pack from being used; refunds are made only for failed or duplicate payments. To cancel, write to capsight@hiresense.ai.
Failed and duplicate payments
If money is taken but credits are not added, or a payment is taken twice, we refund it in full to the original payment method within 7 working days.
Refunds for credits
Credits that have not been used, or have been partly used, are not refunded.
How to ask
Write to capsight@hiresense.ai. Say which organisation and account the purchase belongs to and, if you can, the order or payment identifier. We answer by email.
When money comes back
A refund is paid to the original payment method within 7 working days.
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